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Return Policy

We accept returns of items - as per the information below - within 30 days from day items are shipped. Customer is responsible for the return shipping cost and a Restocking Fee if the item is received back in new condition and in the original packaging.

If item is returned with unreported damage, we may charge a Restocking Fee of up to 75%.

If a different item than ordered is returned to us, we will not refund the order and we will reach out to you to resolve the situation.

Masks and other personal use / care items cannot be returned for safety reasons.

Restocking Fees:

  • Furniture, Pets, Home items, Miscellaneous Items: 15%
  • Luggage & travel Accessories: 20%
  • Electronics: 30% 

Received your item damaged / defective / missing parts?

We will ship you original new replacement parts from the manufacturer completely free - please contact us and include the following information:

  1. Order number,
  2. Description of the damage and situation,
  3. Pictures of the Shipping Box
  4. Pictures of the Damaged Parts/Item,
  5. For furniture only - List of Damaged Parts

If the damage is extensive (over 60% of parts are damaged in furniture), the case will be escalated to replace the item and inform you if a return of the original item is required.

Did you receive the Wrong Item?

Please email us with pictures of the item you received, and we will arrange for the return of the item you received and the shipment of the correct item.

REQUESTING A RETURN

Email us at service@shopango.com to request a Return Authorization Number (RA#) and indicate the reason for the return. 

We will provide you return shipping label(s) and return instructions. However, if item or parts are damaged, we will instead replace the damaged parts for free. Please see above for information to provide in the request for replacements.

We will refund your order within 3-7 business days of receiving the return back in our warehouse. If there is an issue with the return, we will reach out to you via email and/or telephone to resolve the issue.

 

ORDER CANCELATION POLICY

Cancellations:

Customers can cancel an order at any time free of charge BEFORE the order is processed with our warehouse. To determine your order's status please reach out to our customer service department immediately by email, or call us Mon-Fri 9am - 5pm Eastern at 954-266-6164.

An order cannot be cancelled after it has been processed with our warehouse. You may refuse the package with the carrier, or request a return as stated above. It will be processed and refunded as a Return, as stated above.

 Please contact us at service@shopango.zendesk.com