Here at Shopango all of our orders are shipped for free :)
All orders over $40 are shipped via FedEx Ground or FedEx Home to ensure faster and secure delivery.
Shopango's shipping help desk:
Our goal at Shopango is to ship your order quickly and accurately. To help us get your order to you on time, please review the following information:
- Please confirm the shipping address to be complete and accurate at checkout, before placing the order.
- The items purchased will be shipped to the address provided to us on the order. We are not responsible for incomplete or incorrect addresses.
- Once an order has been delivered to the address on the order, no changes, shipping recalls or replacements will be sent.
Please notify us of any tight deadlines required for the delivery of your order.
Our orders ship within 0-2 business days, and transit time varies from 1-7 business days based on location and shipping method.
Orders can only be cancelled if they have not been processed. Cut-off time for cancellation is 10:45am Eastern on the day of processing the order. Orders placed after 11:45am Eastern will be processed the next business days. Exceptions may happen due to COVID-19 when orders may process until 2:00pm or during the weekends. Please email us immediately (email@example.com) if you need to cancel an order for assistance.
If there is any delivery issue with your order, please contact the carrier directly first, for assistance. Then contact us with the details of the situation. We recommend tracking your Shopango order in the FedEx website for extra details. You can also contact FedEx directly at 1-800-463-3339 with questions about the delivery, or to help FedEx deliver your order.
- Shopango is not responsible for shipping changes made directly with FedEx
- Please note that furniture that ships in 2 boxes, may not arrive at the same time. If you don't have the 2 tracking numbers, please email us for the information.
Please note that orders may be delayed or cancelled due to incorrect addresses or payment issues.
For order cancellations or shipping address changes:
Please contact us immediately. If we haven't shipped the item(s), your order will be cancelled without charge. Please note that the package may not have enough time to be stopped before delivery. If delivery happens, customer must return the item as per Shopango's Seller Return Policy, in which the customer is responsible for the Return Shipping Cost.
If order cancellation or shipping address change is requested after the order has been shipped, we can request the package to be intercepted by FedEx and brought back to us for a $15 fee plus Return Shipping Cost and the order will be cancelled and refunded accordingly.
For change of address, place a new order with the correct address once Shopango confirms the successful interception of the item by FedEx.
Cancellation of an order through refusing the delivery of the package(s) incur a return fee of $15 per box, plus Return Shipping Cost, which will be deducted from the refund once return is processed.