Here at Shopango, all orders are shipped for free in the Mainland United States of America. At this time, we do not ship to Alaska, Hawaii, U.S. Territories, and Internationally.
Shopango's Shipping Help Desk:
Our goal at Shopango is to ship your order quickly and accurately. To help us get your order to you on time, please review the following information:
Orders can be cancelled if they have not been processed:
Tracking information is provided at the end of the business day the item shipped. Orders cannot be cancelled on Shipping Day.
- Please verify at checkout that your shipping address is correct and complete, including any Business Name, Apartment/Suite Number, Complete Name, Gate Codes or any other details necessary for correct delivery.
- Orders will be shipped to the Shipping address provided and Shopango.com is not responsible for incomplete or incorrect addresses.
- If there was a mistake in the shipping address, please contact us immediately to fix it. Please note that if the package is returned back to us due to customer providing incomplete or incorrect address, we will refund your order under our Return Policy.
- For a complete change of address, please contact us to cancel the order. If the item is in transit, we cannot change the address. Please make arrangements to have the package picked up or call the Carrier immediately to have package returned back to us. If returned to us, your order will be refunded as per our Return Policy.
- Once an order has been delivered to the address on the order, no changes, shipping recalls or replacements will be provided, except under our Return Policy.
- Please contact us to notify us of any tight deadlines required for the delivery of your order.
Orders cannot be cancelled after they have been processed and shipped.
If there are any issues with the transit or delivery of your order's packages, please contact the carrier directly first for assistance, then contact us afterwards.
We recommend tracking your Shopango.com order in the FedEx.com or USPS.com website for the most up to date transit and delivery details. You can call the carriers at the following numbers. Please have your tracking numbers available:
- FedEx directly at 1-800-463-3339 and
- USPS directly at 1-800-275-8777.
Please note the following information:
- Shopango is not responsible for shipping or address changes made directly with FedEx.
- Please note that furniture that ships in multiple boxes may be delivered at different times, or on different days. If you don't have all the tracking numbers, please email us or call us for the information.
Please note that orders may be delayed or cancelled due to incorrect addresses or payment issues.
MY PACKAGE(S) SHOW DELIVERED BUT I HAVEN'T RECEIVED THEM.
- In situations where the package has been delivered by FedEx but you haven't received it, please call FedEx immediately to report the issue and open a Delivery Dispute to locate the packages. Afterwards, please email us at email@example.com to notify us of the issue.
- Shopango Customer Care will reply back with instructions and information of the process to resolve this situation on our end.
MY PACKAGE IS MISSING PARTS.
- In situations where you receive the item with missing parts, please check the following
a. Did you receive one box, when 2 or more boxes were shipped?
We carry many items like sofas, dining sets, desks, cabinets, etc. that are shipped in 2 boxes or more. Shipping carriers may not be able to delivery all the packages of your order at the same time and may deliver the boxes within hours or 1-2 days from each other. Please first check all the tracking numbers provided for your order. If all tracking numbers show delivered, contact our Shopango Customer Care Team immediately at firstname.lastname@example.org with pictures of the box(es) and part(s) received for immediate assistance.
b. Did you receive all packages for your order, but you're still missing parts?
Unfortunately, in unusual cases, parts may be missing from your package, either from a Manufacturer's mistake or because the package was damaged in transit and Parts were lost in the process. Please email us immediately at email@example.com with pictures of the box(es) and part(s) received - as well as the Part Numbers of the Missing Pieces as per the Assembly Manual.
MY PACKAGE ARRIVED DAMAGED.
- There are cases where the item or the box arrived damaged, either due to manufacturer defects, or shipping damage.